Sales Terms & Conditions

Radial Tire Co., Inc. — Sales Terms & Conditions. 9101 Brookville Road, Silver Spring, Maryland 20910. Website: www.radialtire.com. Email: info@radialtire.com. Telephone: (301) 585-2740. Toll-Free: 1-866-303-TIRE. Since 1976.

Article I – Acceptance of Terms

These Sales Terms & Conditions ("Terms") govern the purchase of products and services offered by Radial Tire Co., Inc. ("Radial Tire," "Company," "we," "our," or "us") through www.radialtire.com and any other authorized sales channels operated by the Company. By accessing the Website, placing an order, scheduling installation services, purchasing products, or otherwise conducting business with the Company, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. These Terms apply to all purchases unless otherwise agreed to in writing by an authorized representative of Radial Tire Co., Inc. These Terms are incorporated together with our:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Automotive Services Policy (where applicable)

In the event of a conflict between these Terms and another published Company policy, these Terms shall control unless expressly stated otherwise. If you do not agree to these Terms, you should not place an order or purchase products or services from the Company.

Article II – Definitions

For purposes of these Terms: "Company" means Radial Tire Co., Inc. "Customer" means any individual over the age of eighteen (18), any business or any other entity purchasing Products or Services from the Company and/or using its website. "Products" include, without limitation:

• New tires
• Wheels
• Tire and wheel packages
• TPMS sensors and related components
• Valve stems
• Lug nuts
• Automotive accessories
• Any additional merchandise offered by the Company

"Services" include installation, mounting, balancing, valve stem replacement, TPMS services, appointments, use of the website and any other services offered by the Company. "Website" means www.radialtire.com together with any Company-operated online ordering platform. "Order" means any request submitted by a customer to purchase Products or Services, regardless of whether the Order is ultimately accepted by the Company.

Article III – Products Offered

Radial Tire Co., Inc. offers a selection of new automotive tires, wheels, tire and wheel packages, TPMS products, valve stems, lug nuts, automotive accessories, and related products for passenger vehicles, light trucks, SUVs, performance vehicles, and other applications as offered through the Website or authorized sales channels. Certain Products may also be available together with installation services at Company-operated locations or through participating installation partners, where available.

Product offerings may change without prior notice. The Company reserves the right to add, discontinue, replace, or modify Products, brands, specifications, package configurations, or service offerings at any time. The appearance, photographs, descriptions, specifications, dimensions, and illustrations displayed on the Website are provided for general informational purposes. Actual Products may differ slightly due to manufacturer updates, production changes, photography, display settings, or other factors beyond the Company's control. Nothing on the Website constitutes a guarantee that every Product shown will remain available for purchase or available in every size, specification, brand, or configuration.

Article IV – Product Information and Fitment

Customers are responsible for ensuring that all Products purchased are appropriate for their intended vehicle and application. While the Company strives to provide accurate product descriptions, specifications, sizing information, and fitment guidance, Product information is obtained from manufacturers and other third-party sources. Accordingly, the Company cannot guarantee that all information is complete, current, or free from error. Any fitment recommendations provided through the Website, by telephone, by email, or by Company personnel are based upon information supplied by the Customer. Incorrect vehicle information may result in Products that do not properly fit the intended vehicle. Customers should verify, before installation, that all Products received are the correct size, load rating, speed rating, bolt pattern, offset, and other applicable specifications for their vehicle. The Company shall not be responsible for costs, damages, delays, or losses resulting from inaccurate vehicle information provided by the Customer or from installation of Products that have not been verified for proper application. The Company reserves the right to correct typographical errors, pricing errors, technical inaccuracies, or other mistakes appearing on the Website without prior notice.

Article V – Orders and Order Acceptance

Submission of an Order by a Customer constitutes an offer to purchase Products or Services from Radial Tire Co., Inc. Receipt of an order confirmation, payment acknowledgment, or automated email does not constitute acceptance of the Order. All Orders are subject to review and acceptance by the Company. Radial Tire Co., Inc. reserves the right, in its sole discretion, to accept, reject, cancel, or limit any Order for any reason, including but not limited to:

• Product unavailability.
• Pricing or typographical errors.
• Suspected fraud or unauthorized activity.
• Payment authorization issues.
• Quantity limitations.
• Inaccurate customer or vehicle information.
• Shipping restrictions.
• Circumstances beyond the Company's control.

If an Order cannot be fulfilled, the Company may contact the Customer to discuss available alternatives or issue a refund for any payment collected for unavailable Products. Once an Order has entered processing, modification or cancellation may not be possible. Customers requesting changes should contact the Company immediately; however, no modification or cancellation is guaranteed. The Company reserves the right to establish purchase limits on any Product.

Article VI – Pricing, Taxes, and Payment

All prices are displayed in U.S. Dollars unless otherwise indicated. Prices, promotions, rebates, discounts, and special offers are subject to change without prior notice and apply only during the stated promotional period. Although every effort is made to ensure pricing accuracy, occasional errors may occur. The Company reserves the right to correct pricing inaccuracies at any time prior to shipment or completion of the sale. If a pricing error materially affects an Order, the Customer will be notified and given the opportunity to approve the corrected price or cancel the Order.

Applicable sales tax, recycling fees, environmental fees, disposal fees, shipping charges, installation charges, and other governmental assessments will be calculated where required by law and added during checkout when applicable. Payment must be successfully authorized before an Order will be processed. The Company accepts approved forms of payment displayed during checkout. By submitting payment information, the Customer represents that they are authorized to use the selected payment method and authorize the Company to charge the full purchase amount, including applicable taxes and fees.

Article VII – Financing

From time to time, the Company may offer financing or installment payment options through independent third-party financing providers. Approval decisions, interest rates, payment terms, promotional financing, and credit qualifications are determined solely by the financing provider. Radial Tire Co., Inc. does not make credit decisions, guarantee financing approval, or assume responsibility for any financing agreement between the Customer and the financing provider. Customers should carefully review all financing disclosures, payment obligations, fees, and terms provided by the financing company before accepting any financing offer.

Article VIII – Product Availability

Product availability displayed on the Website is provided as a general indication only and should not be interpreted as a guarantee that any Product is immediately available for shipment, pickup, or installation. Inventory levels may change without notice due to ongoing sales activity, supplier allocations, manufacturer production schedules, transportation delays, or other operational factors. In certain circumstances, fulfillment of an Order may require the Company to obtain Products from distribution partners, manufacturers, or other authorized sources. Estimated availability dates are approximate and are not guaranteed.

If a Product becomes unavailable after an Order has been placed, the Company may, at its discretion:

• Cancel the affected portion of the Order;
• Offer a comparable replacement Product;
• Delay shipment until the Product becomes available; or
• Refund the purchase price for any unavailable Product.

The Company shall not be liable for delays, shortages, allocation limitations, discontinued Products, or fulfillment interruptions that are beyond its control.

Article IX – Shipping and Delivery

Shipping options, delivery estimates, and available carriers are presented during checkout when applicable. Estimated delivery dates are provided solely for convenience and are not guaranteed. Actual delivery times may vary due to weather, carrier delays, manufacturer delays, supply chain interruptions, labor disruptions, or other events outside the Company's control. Risk of loss and title to Products transfer to the Customer in accordance with applicable law and the terms of shipment. Customers are responsible for providing complete and accurate shipping information. The Company is not responsible for delays, additional charges, or losses resulting from incorrect shipping addresses supplied by the Customer. Customers should inspect all shipments promptly upon delivery. Visible shipping damage, shortages, or delivery discrepancies should be reported to both the delivering carrier and the Company as soon as possible. Additional shipping policies may be published separately on the Company's Website and are incorporated into these Terms by reference.

Article X – Store Pickup

Where available, Customers may choose in-store pickup for eligible Orders.

Customers will be notified when their Order is available for pickup. Government-issued photo identification and proof of purchase may be required before Products are released. Orders not picked up within a reasonable period may be cancelled or restocked at the Company's discretion, subject to any applicable refund policies, including but not limited to, restocking fees. The Company reserves the right to verify identity before releasing Products to protect against unauthorized pickups and fraudulent transactions.

Article XI – Customer Responsibilities

Customers are responsible for:

• Providing accurate vehicle information.
• Providing accurate billing and shipping information.
• Verifying Product specifications before installation.
• Inspecting Products upon receipt.
• Following all manufacturer installation, inflation, maintenance, inspection, and operating recommendations.
• Ensuring installation is performed by qualified personnel using appropriate equipment.

Customers should not install, use, or operate any Product that appears damaged, incorrect, or otherwise unsuitable. Failure to follow manufacturer recommendations or accepted automotive service practices may affect Product performance, warranty coverage, or safety. The Company shall not be responsible for damages resulting from improper installation, misuse, abuse, racing applications, overloading, underinflation, overinflation, impact damage, road hazards, neglect, or failure to maintain Products in accordance with manufacturer recommendations.

Article XII – Returns, Exchanges, and Refunds

Returns and exchanges are governed by the Company's separate Return & Refund Policy, which is incorporated into these Terms by reference. Except where prohibited by law, returned Products must generally be:

• New and unused;
• Not mounted or installed;
• Free from damage;
• Returned in original packaging; and
• Returned within the applicable return period.

Certain Products or Services may not be eligible for return, including but not limited to:

• Installed or mounted tires;
• Used Products;
• Special-order items;
• Custom Products;
• Clearance or final sale merchandise;
• Installation and labor charges, except where required by law.

Approved refunds will generally be issued to the original method of payment. Processing times may vary depending upon financial institutions and payment providers. Shipping charges, installation fees, and other service charges may be non-refundable unless otherwise required by applicable law or expressly stated by the Company.

Article XIII – Manufacturer Warranties

Unless expressly stated otherwise in writing by Radial Tire Co., Inc., all tires, wheels, TPMS products, and other merchandise sold by the Company are covered, if at all, only by the warranty provided by the applicable manufacturer. Radial Tire Co., Inc. is an authorized retailer of many nationally recognized brands; however, manufacturer warranty coverage, eligibility requirements, warranty periods, limitations, exclusions, and claim procedures are established solely by the individual manufacturer and may vary by product.

The Company does not manufacture the Products it sells and, except to the extent required by applicable law, does not provide any separate warranty beyond those expressly stated by the Company in writing. Customers seeking warranty service may be required to present proof of purchase and allow inspection of the Product in accordance with the manufacturer's warranty procedures. Certain warranty claims may require submission to the manufacturer for evaluation before a determination can be made. Normal wear, road hazards, improper installation, racing, commercial misuse, improper inflation, impact damage, abuse, neglect, modification, improper maintenance, or failure to follow manufacturer recommendations may void or limit warranty coverage. Except where prohibited by law, Radial Tire Co., Inc. expressly disclaims all implied warranties, including any implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by applicable law. Where applicable law does not permit the exclusion of implied warranties, such warranties shall be limited to the minimum period required by law. Nothing contained in these Terms is intended to limit any rights that cannot legally be waived under applicable consumer protection laws.

Article XIV – Optional Road Hazard Protection

From time to time, the Company may offer optional road hazard protection programs or similar product protection plans. Participation in any protection plan is entirely optional and is governed by the specific terms, conditions, limitations, exclusions, and procedures applicable to that program at the time of purchase. Coverage, claim eligibility, reimbursement limits, replacement procedures, exclusions, transferability, and expiration dates are determined by the applicable program documentation. Unless expressly identified as being administered directly by Radial Tire Co., Inc., protection plans may be administered by third-party providers. The Company is not responsible for the independent decisions, claim determinations, or administration of third-party protection programs. Customers are responsible for reviewing all program documentation before purchasing optional protection coverage.

Article XV – Limitation of Liability

To the fullest extent permitted by applicable law, Radial Tire Co., Inc., its officers, directors, employees, shareholders, affiliates, suppliers, contractors, licensors, distributors, and agents shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the purchase, use, inability to use, delivery, installation, performance, or failure of any Product or Service, including but not limited to reliance by a Customer on any information obtained from services, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, including without limitation, computer “viruses”, “worms”, “bugs”, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to our records, programs or services. The foregoing limitation of liability shall apply whether in action of contract, negligence or other tortious action, even if an authorized representative of Radial Tire Co., Inc. or Radial Tire itself has been advised of or should have knowledge of the possibility of such consequential or incidental damages. This limitation includes, without limitation:

• Loss of use;
• Loss of profits;
• Loss of business;
• Loss of revenue;
• Loss of goodwill;
• Vehicle downtime;
• Towing expenses;
• Rental vehicle expenses;
• Personal inconvenience;
• Lost wages;
• Property damage;
• Data loss; or
• Any other consequential or economic losses.

To the fullest extent permitted by law, the Company's total cumulative liability arising from any claim relating to a Product or Service shall not exceed the amount actually paid by the Customer to Radial Tire Co., Inc. for the specific Product or Service giving rise to the claim. Nothing contained in these Terms limits liability for matters that cannot legally be excluded or limited under applicable law, including liability arising from intentional misconduct, fraud, or other non-waivable legal obligations.

Article XVI – Indemnification and Hold Harmless

Customer shall indemnify, defend and hold harmless Radial Tire Co., Inc., its affiliates, licensors, service providers, and its respective officers, directors, employees, agents and representatives from and against any and all claims, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorney’s fees and other litigation expenses) arising from or in connection with Customer’s breach of this agreement, the use or misuse of any services/products or violations of any laws, rules or regulations applicable to the use of the services/products. Radial Tire Co., Inc. reserves the right, at Customer’s expense, to assume the exclusive defense and control of any matter for which Customer is required to indemnify Radial Tire Co., Inc. and Customer will cooperate with Radial Tire Co.’s defense of such claims. Customer will not settle any such claim without Radial Tire Co.’s prior written consent.

Article XVII – Mediation and Arbitration

All disputes arising or related to this Agreement must exclusively be resolved first by mediation with a mediator selected by the parties, with such mediation to be held in Montgomery County, Maryland. If such mediation fails, then any such dispute shall be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association in effect at the time the arbitration proceeding commences, except that (a) the Federal Arbitration Act must govern construction and effect, (b) the locale of any arbitration must be in Montgomery County, Maryland, and (c) the arbitrator must with the award provide written findings of fact and conclusions of law. Any party may seek from a court in Montgomery County, Maryland any provisional remedy that may be necessary to

protect its rights or assets pending the selection of the arbitrator or the arbitrator’s determination of the merits of the controversy. The exercise of such arbitration rights by any party will not preclude the exercise of any self-help remedies (including, without limitation, setoff rights) or the exercise of any non-judicial foreclosure rights. An arbitration award may be entered in any court having jurisdiction. All parties waive any right to a jury trial, if for any reason a claim proceeds to court rather than in arbitration.

Article XVIII – General Legal Provisions

Entire Agreement. These Terms, together with any policies expressly incorporated by reference, constitute the complete agreement between the Customer and Radial Tire Co., Inc. regarding the purchase of Products and Services and supersede all prior discussions, representations, or understandings relating to the same subject matter.

No Waiver. Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Severability. If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Assignment. Customers may not assign or transfer any rights or obligations arising under these Terms without the prior written consent of Radial Tire Co., Inc. The Company may assign or transfer its rights or obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction.

Force Majeure. The Company shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters;
• Severe weather;
• Floods;
• Fires;
• Acts of God;
• Pandemics;
• Epidemics;
• Government actions;
• Labor disputes;
• Transportation interruptions;
• Supply chain disruptions;
• Manufacturer shortages;
• Cybersecurity incidents;
• Utility failures; or
• Other unforeseen events beyond the Company's control.

Performance shall be suspended for the duration of the affected event without constituting a breach of these Terms.

Electronic Communications. By conducting business with the Company through the Website or other electronic means, Customers consent to receive communications electronically, including order confirmations, invoices, shipping notifications, customer service communications, and legally required notices where permitted by law. Electronic communications satisfy any legal requirement that such communications be in writing.

Article XIX – Governing Law and Venue

These Terms shall be governed by and interpreted in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.

Any legal action or proceeding arising out of or relating to these Terms, the purchase of Products or Services, or any dispute between the Customer and Radial Tire Co., Inc. shall be brought exclusively in the state or federal courts located within Montgomery County, Maryland, unless another venue is required by applicable law. The parties consent to the personal jurisdiction of such courts and waive any objection based upon improper venue or forum non conveniens to the extent permitted by law. Nothing contained in this Article shall limit any consumer rights that cannot be waived under applicable federal or state law.

Article XX – Contact Information

Questions regarding these Sales Terms & Conditions, Products, Orders, Returns, Warranty Assistance, or Customer Service may be directed to: Radial Tire Co., Inc. 9101 Brookville Road Silver Spring, Maryland 20910 Telephone: (301) 585-2740 Toll-Free: 1-866-303-TIRE Website: www.radialtire.com Customer Service Email: info@radialtire.com Business Hours: As published on the Company's Website.

Effective Date

These Sales Terms & Conditions become effective on the date they are published by Radial Tire Co., Inc. and remain in effect until modified, replaced, or withdrawn. The Company reserves the right to revise these Terms at any time. Updated versions will become effective upon publication on the Company's Website unless a different effective date is expressly stated. Continued use of the Website or continued purchase of Products or Services after revised Terms become effective constitutes acceptance of those revised Terms.